Terms and Conditions
Terms and Conditions
I DEFINITIONS
The terms used in these Terms and Conditions shall have the following meanings:
Commercial Information – commercial information within the meaning of Article 2(2) of the Act on the Provision of Electronic Services, including, in particular, advertisements, commercial offers, and information regarding updates, promotions, and other events related to the Store.
Customer – a natural person, legal entity, or organizational unit without legal personality to which specific legal provisions grant legal capacity, placing an Order through the Store.
Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended).
Terms and Conditions – these Terms and Conditions together with all appendices constituting an integral part thereof, including, in particular, the Privacy Policy.
Online Store, Store – the online store available at: sklep.diamondpilates.pl, through which the Customer may purchase specified Products and Services.
Product – products presented in the Store and intended for sale, including, in particular, videos, books, and manuals.
Service – services presented in the Store and intended for sale, including, in particular, Pilates lessons.
Sales Agreement – an agreement for the sale of Products or Services concluded between the Store Owner and the Customer through the Store’s website.
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended).
Act on the Provision of Electronic Services – the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws No. 144, item 1204, as amended).
Store Owner – DIAMOND S.C. Bożena Włodarczyk, Ilona Włodarczyk, Tax Identification Number (NIP): 521-33-12-571.
Order – an action performed by the Customer consisting of selecting specific Products or Services within the Store, directly aimed at concluding a Sales Agreement with the Store Owner for such Products or Services under the terms specified in these Terms and Conditions. II GENERAL PROVISIONS The Online Store available at: sklep.diamondpilates.pl is operated by the Store Owner.
Information regarding Products or Services provided on the Store’s website, including, in particular, their descriptions, technical specifications, and prices, does not constitute an offer within the meaning of the Civil Code, but merely an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
The rules governing the use of the Online Store and the conditions for making purchases therein are set out in these Terms and Conditions.
These Terms and Conditions specify, in particular:
the terms and conditions for placing Orders through the Store,
the rules for concluding Sales Agreements concerning specified Products or Services, and the complaint procedure and the procedure for withdrawal from the Sales Agreement.
Use of the Store is subject to reading and accepting these Terms and Conditions. By accepting these Terms and Conditions, the Customer agrees to all of their provisions and undertakes to comply with them.
The Store Owner shall provide the Customer with these Terms and Conditions free of charge before the Customer begins using the Online Store. The Customer may preserve the content of these Terms and Conditions by printing them, saving them on a storage medium, or downloading them from the Store’s website at any time.
III TECHNICAL REQUIREMENTS FOR USING THE WEBSITE Use of the Online Store is possible provided that the Customer meets the following technical requirements:
having a device enabling access to the Internet, equipped with a functional operating system, e.g. Linux or Windows,
having installed on the device referred to in point (a) above the latest, up-to-date version of a web browser providing access to Internet resources, such as Internet Explorer, Opera, Mozilla Firefox, Safari, Google Chrome, or another compatible browser supporting cookies, and having an active e-mail account.
The Customer may place orders for individual Products and Services provided that they have software meeting the following technical requirements:
For Products in the form of videos – a web browser providing access to Internet resources.
IV PLACING AND PROCESSING ORDERS To order a Product or Service through the Store, the Customer should visit the website sklep.diamondpilates.pl and then select the Product or Service by following the successive steps indicated by the messages displayed on the Store’s website.
The Customer selects the Products or Services to be ordered (including their type and quantity) by adding individual Products or Services to the shopping cart.
In order to place an Order, the Customer is required to provide the following information:
first and last name (and in the case of a Customer who is an entrepreneur – the first and last name of the person placing the Order on their behalf),
delivery address (i.e., street, house number, apartment number, city, postal code, country),
telephone number, and e-mail address, as well as acceptance of the Terms and Conditions by checking the box marked “I accept the terms and conditions”, and then sending the Order by clicking the “Buy and pay” button.
In the process of placing an Order, the Customer is also obliged to make a choice regarding the method of payment for the ordered Goods or Services.
During the process of placing an Order – until the “Buy and pay” button is clicked – the Customer has the option to modify the personal data provided, as well as the data regarding the selected Goods or Services, both in terms of their type and number (quantity), as well as the method of payment and the place and method of their delivery.
By clicking the “Buy and pay” button, the Customer is aware that the conclusion of the contract entails an obligation to make the payment due to the Store Owner.
After the Customer provides all the necessary data to place an Order, a summary of the Order will be displayed.
The Order summary contains, in particular, the following information:
The subject of the Sales Contract
The unit and total price for the ordered Goods or Services
The delivery cost,
The selected payment method,
Sending the Order by the Customer constitutes a declaration of intent by the Customer to conclude a Sales Contract with the Store Owner, in accordance with the provisions of these Terms and Conditions.
After placing the Order, an e-mail will be sent to the Customer containing the final confirmation of all essential elements of the Order.
The Sales Contract is deemed concluded upon receipt by the Customer of the message referred to in section 8 above. The Sales Contract is concluded in the Polish language, with content compliant with the Terms and Conditions.
Simultaneously with placing an Order for specific Goods or Services, the Customer may register in the Store, as a result of which an individual account will be created for the given Customer, accessible via a login (the Customer’s e-mail address) and a password set by them (hereinafter referred to as the “Account”). Registration in the Store is not a prerequisite for making purchases therein.
Creating an Account is possible by the Customer filling out all the fields of the registration form located on the Store’s website that are marked as required.
Here is the continuation of the translation into English, keeping the original formatting, paragraph structure, and HTML tags exactly as provided:
A prerequisite for creating an Account is the Customer’s acceptance of these Terms and Conditions by checking the box marked “I accept the terms and conditions”, located under the registration form referred to in section 11 above.
A Customer who has registered in the Store may use their Account for subsequent purchases. Within the Account, the Customer can, in particular, track the status of current Orders, check the details of past Orders, manage newsletter settings, and manage their Account data, including delivery addresses and changing their password.
The Customer is obliged not to share their Account password with third parties.
The Store Owner may delete a Customer’s account or deprive them of the right to place Orders, with immediate effect, in the event of a significant violation of these Terms and Conditions by the Customer, in particular if the Customer, during registration in the online Store or when placing an Order, provided data that is untrue, inaccurate, or violates the rights of third parties; uses the online Store in a manner inconsistent with the laws in force in the territory of the Republic of Poland, the provisions of the Terms and Conditions, or the general rules of using the Internet; uses the online Store in a manner that is not disruptive to other Customers and the Store Owner; or makes Goods or Services available to third parties.
Delivery of the Order takes place after the conclusion of the Contract and after the payment has been credited to the Store Owner’s account. The delivery cost is borne entirely by the Customer.
V PRICES OF GOODS AND METHODS OF PAYMENT The prices of Goods and Services posted on the Store’s website are gross prices and include VAT and all other components, such as customs duties.
The Store Owner reserves the right to change the prices of Goods and Services presented on the Store’s websites, withdraw and introduce new Goods or Services, as well as conduct and cancel all kinds of promotional campaigns and sales. This right does not affect Orders that were placed before the effective date of any of the changes mentioned above.
The Customer can choose the following methods of payment for the ordered Goods:
An invoice in electronic format is issued for each Order, unless the customer requests a paper version and informs about it by e-mail: studio@diamondpilates.pl
VI COSTS AND DELIVERY TIME The delivery of Goods is carried out within Poland and is executed via Poczta Polska (Polish Post).
Delivery costs are made known to the Customer before they send the Order.
The Order is processed within 7 business days from the purchase. VII CONDITIONS OF ORDER DELIVERY Shipping methods and forms of transport:
Delivery costs within the country are: PLN 15.
VIII COMPLAINTS CONCERNING GOODS All Goods available in the Store are original, brand new, and are covered by the manufacturer’s warranty.
The Store Owner is liable to a Customer who is a consumer within the meaning of Art. 221 of the Civil Code for any non-conformity of the purchased Good or Service with the Sales Contract, to the extent specified by the Act on Specific Terms and Conditions of Consumer Sale.
Complaints resulting from the violation of the Customer’s legally guaranteed rights, or based on these Terms and Conditions, should be directed to the Store Owner at the e-mail address: studio@diamondpilates.pl.
When submitting a complaint, please provide your first and last name, e-mail address, Order number, and describe the reason for the complaint.
The Store undertakes to consider every complaint within 14 (fourteen) days from the date of its submission.
IX COMPLAINTS CONCERNING THE FUNCTIONING OF THE STORE WEBSITE Here is the translation of the remaining part into English, keeping the original formatting, text structure, and HTML tags exactly as provided:
The Store Owner takes actions to ensure the fully correct operation of the Online Store website and undertakes to remove on an ongoing basis any irregularities in its functioning reported by Customers.
The Customer may inform the Store Owner of any irregularities or interruptions in the functioning of the Store website by sending appropriate information to the e-mail address studio@diamondpilates.pl.
In the e-mail message referred to in section 2 above, the Customer should provide their first and last name, correspondence address (including e-mail address), as well as the type and date of occurrence of the irregularity related to the functioning of the Store website.
The Store Owner undertakes to consider the complaint within 14 (fourteen) days from the date of its receipt.
X RETURNS In accordance with the Act of 30 May 2014 on Consumer Rights, a Customer who is a consumer within the meaning of Art. 221 of the Civil Code may withdraw from the Sales Contract without giving any reason within 14 (fourteen) days from the date of receiving the Goods, or in the case of purchasing a Service – within 14 (fourteen) days from the date of concluding the Sales Contract, by sending an appropriate statement in writing to the address of the registered office of the Store Owner, i.e., DIAMOND S.C. Bożena Włodarczyk, Ilona Włodarczyk, ul. Powsińska 106, 02-903 Warsaw or via the e-mail address: studio@diamondpilates.pl.
In the event of the Customer’s withdrawal from the Contract via electronic mail, the Store Owner will immediately send a confirmation of receipt of the information about the withdrawal from the contract via electronic mail.
The right to withdraw from the Sales Contract by a Customer who is a consumer within the meaning of Art. 221 of the Civil Code is excluded in the case of:
the provision of Services commenced, with the consumer’s consent, before the expiry of the 14-day period referred to in section 1 above,
concerning audio and visual recordings and data stored on IT data carriers after the consumer has removed their original packaging,
services with properties specified by the consumer in the order placed by them or closely related to their person,
services which, by reason of their nature, cannot be returned or the subject of which is liable to deteriorate rapidly, and the delivery of press.
In the event of withdrawal from the Sales Contract, such a contract is considered null and void, and the parties are obliged to return what they mutually provided to each other based on it.
The Goods shall be returned in an unaltered state, unless the alteration was necessary within the limits of ordinary management. The return should take place immediately, no later than within 14 (fourteen) days from the day on which the Customer who is a consumer within the meaning of Art. 221 of the Civil Code withdrew from the Sales Contract. The returned Goods should be sent to the address:
DIAMOND S.C. Bożena Włodarczyk, Ilona Włodarczyk ul. Powsińska 106 02-903 Warsaw
The returned Goods should be packaged in a way that ensures no damage to the shipment during transport.
The Store Owner will refund the value of the Order along with the delivery costs immediately, but no later than within 14 (fourteen) days from the day on which the Customer who is a consumer within the meaning of Art. 221 of the Civil Code withdrew from the Sales Contract.
The refund of the Order value will be made in the same way the order was placed.
The Store Owner has the right to withhold the refund of the Order value along with the delivery costs until the Goods are received back or until proof of their return is provided, depending on which event occurs first.
The cost of returning the Goods to the Store Owner and its packaging shall be covered by the Customer.
XI OTHER RULES OF USING THE ONLINE STORE The Customer, when using the Store, is obliged in particular to:
not provide or transmit content prohibited by law, including in particular offensive or vulgar content, content inciting violence or other actions contrary to the law or good customs, or content that violates personal rights and other rights of third parties, use the Store in a manner consistent with its purpose and without disrupting its functioning, as well as in a manner that is not disruptive to other Customers of the Store, not use the Store to send or post unsolicited Commercial Information (spam) within the Store, use any content posted on the Store’s websites solely for their personal use, use the Store in accordance with the Terms and Conditions, applicable laws, and general rules of using the Internet (netiquette). XII PERSONAL DATA PROTECTION The Store Owner, as the personal data controller, undertakes to take all necessary technical and organizational measures appropriate to the level of threat in order to ensure the security of all data and content transmitted by the Customer in connection with their use of the Online Store.
Personal data of Customers are processed in accordance with the provisions of the Act of 29 August 1997 on the Protection of Personal Data. A Customer who has registered within the Store has the right to inspect their data, correct them, and request that their use be discontinued. Data can be viewed and modified after logging into the Store, within the individual account of the given Customer, or by contacting the Store Owner at the e-mail address: studio@diamondpilates.pl
Detailed rules regarding the processing of Customers’ personal data are contained in the Privacy Policy located on the Store’s website. XIII FINAL PROVISIONS Photos and all other materials (including texts, recordings, graphics, logotypes) posted on the Store’s website are the property of the Store Owner or have been used by them with the consent of their owners. Using them for commercial purposes without the Owner’s consent is illegal and prohibited in accordance with the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws 2006, No. 90, item 631).
Personal data are processed and secured in accordance with legal requirements regarding the rules of processing and securing data by .…………………………………………………………………………… including in accordance with and on the basis of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter GDPR).” The aforementioned “information for customers” can serve as the “Privacy Policy” referred to in section 3, as it defines the rules of data processing, legal bases, individuals’ rights, and all information required under the currently applicable legal status.
The resolution of any potential disputes between the Store Owner and a Customer who is not a consumer within the meaning of Art. 221 of the Civil Code shall be submitted to the court having jurisdiction over the registered office of the Store Owner.
In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply.
The Terms and Conditions enter into force on 1. 01. 2020.
Commercial Information – commercial information within the meaning of Article 2(2) of the Act on the Provision of Electronic Services, including, in particular, advertisements, commercial offers, and information regarding updates, promotions, and other events related to the Store.
Customer – a natural person, legal entity, or organizational unit without legal personality to which specific legal provisions grant legal capacity, placing an Order through the Store.
Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended).
Terms and Conditions – these Terms and Conditions together with all appendices constituting an integral part thereof, including, in particular, the Privacy Policy.
Online Store, Store – the online store available at: sklep.diamondpilates.pl, through which the Customer may purchase specified Products and Services.
Product – products presented in the Store and intended for sale, including, in particular, videos, books, and manuals.
Service – services presented in the Store and intended for sale, including, in particular, Pilates lessons.
Sales Agreement – an agreement for the sale of Products or Services concluded between the Store Owner and the Customer through the Store’s website.
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended).
Act on the Provision of Electronic Services – the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws No. 144, item 1204, as amended).
Store Owner – DIAMOND S.C. Bożena Włodarczyk, Ilona Włodarczyk, Tax Identification Number (NIP): 521-33-12-571.
Order – an action performed by the Customer consisting of selecting specific Products or Services within the Store, directly aimed at concluding a Sales Agreement with the Store Owner for such Products or Services under the terms specified in these Terms and Conditions. II GENERAL PROVISIONS The Online Store available at: sklep.diamondpilates.pl is operated by the Store Owner.
Information regarding Products or Services provided on the Store’s website, including, in particular, their descriptions, technical specifications, and prices, does not constitute an offer within the meaning of the Civil Code, but merely an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
The rules governing the use of the Online Store and the conditions for making purchases therein are set out in these Terms and Conditions.
These Terms and Conditions specify, in particular:
the terms and conditions for placing Orders through the Store,
the rules for concluding Sales Agreements concerning specified Products or Services, and the complaint procedure and the procedure for withdrawal from the Sales Agreement.
Use of the Store is subject to reading and accepting these Terms and Conditions. By accepting these Terms and Conditions, the Customer agrees to all of their provisions and undertakes to comply with them.
The Store Owner shall provide the Customer with these Terms and Conditions free of charge before the Customer begins using the Online Store. The Customer may preserve the content of these Terms and Conditions by printing them, saving them on a storage medium, or downloading them from the Store’s website at any time.
III TECHNICAL REQUIREMENTS FOR USING THE WEBSITE Use of the Online Store is possible provided that the Customer meets the following technical requirements:
having a device enabling access to the Internet, equipped with a functional operating system, e.g. Linux or Windows,
having installed on the device referred to in point (a) above the latest, up-to-date version of a web browser providing access to Internet resources, such as Internet Explorer, Opera, Mozilla Firefox, Safari, Google Chrome, or another compatible browser supporting cookies, and having an active e-mail account.
The Customer may place orders for individual Products and Services provided that they have software meeting the following technical requirements:
For Products in the form of videos – a web browser providing access to Internet resources.
IV PLACING AND PROCESSING ORDERS To order a Product or Service through the Store, the Customer should visit the website sklep.diamondpilates.pl and then select the Product or Service by following the successive steps indicated by the messages displayed on the Store’s website.
The Customer selects the Products or Services to be ordered (including their type and quantity) by adding individual Products or Services to the shopping cart.
In order to place an Order, the Customer is required to provide the following information:
first and last name (and in the case of a Customer who is an entrepreneur – the first and last name of the person placing the Order on their behalf),
delivery address (i.e., street, house number, apartment number, city, postal code, country),
telephone number, and e-mail address, as well as acceptance of the Terms and Conditions by checking the box marked “I accept the terms and conditions”, and then sending the Order by clicking the “Buy and pay” button.
In the process of placing an Order, the Customer is also obliged to make a choice regarding the method of payment for the ordered Goods or Services.
During the process of placing an Order – until the “Buy and pay” button is clicked – the Customer has the option to modify the personal data provided, as well as the data regarding the selected Goods or Services, both in terms of their type and number (quantity), as well as the method of payment and the place and method of their delivery.
By clicking the “Buy and pay” button, the Customer is aware that the conclusion of the contract entails an obligation to make the payment due to the Store Owner.
After the Customer provides all the necessary data to place an Order, a summary of the Order will be displayed.
The Order summary contains, in particular, the following information:
The subject of the Sales Contract
The unit and total price for the ordered Goods or Services
The delivery cost,
The selected payment method,
Sending the Order by the Customer constitutes a declaration of intent by the Customer to conclude a Sales Contract with the Store Owner, in accordance with the provisions of these Terms and Conditions.
After placing the Order, an e-mail will be sent to the Customer containing the final confirmation of all essential elements of the Order.
The Sales Contract is deemed concluded upon receipt by the Customer of the message referred to in section 8 above. The Sales Contract is concluded in the Polish language, with content compliant with the Terms and Conditions.
Simultaneously with placing an Order for specific Goods or Services, the Customer may register in the Store, as a result of which an individual account will be created for the given Customer, accessible via a login (the Customer’s e-mail address) and a password set by them (hereinafter referred to as the “Account”). Registration in the Store is not a prerequisite for making purchases therein.
Creating an Account is possible by the Customer filling out all the fields of the registration form located on the Store’s website that are marked as required.
Here is the continuation of the translation into English, keeping the original formatting, paragraph structure, and HTML tags exactly as provided:
A prerequisite for creating an Account is the Customer’s acceptance of these Terms and Conditions by checking the box marked “I accept the terms and conditions”, located under the registration form referred to in section 11 above.
A Customer who has registered in the Store may use their Account for subsequent purchases. Within the Account, the Customer can, in particular, track the status of current Orders, check the details of past Orders, manage newsletter settings, and manage their Account data, including delivery addresses and changing their password.
The Customer is obliged not to share their Account password with third parties.
The Store Owner may delete a Customer’s account or deprive them of the right to place Orders, with immediate effect, in the event of a significant violation of these Terms and Conditions by the Customer, in particular if the Customer, during registration in the online Store or when placing an Order, provided data that is untrue, inaccurate, or violates the rights of third parties; uses the online Store in a manner inconsistent with the laws in force in the territory of the Republic of Poland, the provisions of the Terms and Conditions, or the general rules of using the Internet; uses the online Store in a manner that is not disruptive to other Customers and the Store Owner; or makes Goods or Services available to third parties.
Delivery of the Order takes place after the conclusion of the Contract and after the payment has been credited to the Store Owner’s account. The delivery cost is borne entirely by the Customer.
V PRICES OF GOODS AND METHODS OF PAYMENT The prices of Goods and Services posted on the Store’s website are gross prices and include VAT and all other components, such as customs duties.
The Store Owner reserves the right to change the prices of Goods and Services presented on the Store’s websites, withdraw and introduce new Goods or Services, as well as conduct and cancel all kinds of promotional campaigns and sales. This right does not affect Orders that were placed before the effective date of any of the changes mentioned above.
The Customer can choose the following methods of payment for the ordered Goods:
An invoice in electronic format is issued for each Order, unless the customer requests a paper version and informs about it by e-mail: studio@diamondpilates.pl
VI COSTS AND DELIVERY TIME The delivery of Goods is carried out within Poland and is executed via Poczta Polska (Polish Post).
Delivery costs are made known to the Customer before they send the Order.
The Order is processed within 7 business days from the purchase. VII CONDITIONS OF ORDER DELIVERY Shipping methods and forms of transport:
Delivery costs within the country are: PLN 15.
VIII COMPLAINTS CONCERNING GOODS All Goods available in the Store are original, brand new, and are covered by the manufacturer’s warranty.
The Store Owner is liable to a Customer who is a consumer within the meaning of Art. 221 of the Civil Code for any non-conformity of the purchased Good or Service with the Sales Contract, to the extent specified by the Act on Specific Terms and Conditions of Consumer Sale.
Complaints resulting from the violation of the Customer’s legally guaranteed rights, or based on these Terms and Conditions, should be directed to the Store Owner at the e-mail address: studio@diamondpilates.pl.
When submitting a complaint, please provide your first and last name, e-mail address, Order number, and describe the reason for the complaint.
The Store undertakes to consider every complaint within 14 (fourteen) days from the date of its submission.
IX COMPLAINTS CONCERNING THE FUNCTIONING OF THE STORE WEBSITE Here is the translation of the remaining part into English, keeping the original formatting, text structure, and HTML tags exactly as provided:
The Store Owner takes actions to ensure the fully correct operation of the Online Store website and undertakes to remove on an ongoing basis any irregularities in its functioning reported by Customers.
The Customer may inform the Store Owner of any irregularities or interruptions in the functioning of the Store website by sending appropriate information to the e-mail address studio@diamondpilates.pl.
In the e-mail message referred to in section 2 above, the Customer should provide their first and last name, correspondence address (including e-mail address), as well as the type and date of occurrence of the irregularity related to the functioning of the Store website.
The Store Owner undertakes to consider the complaint within 14 (fourteen) days from the date of its receipt.
X RETURNS In accordance with the Act of 30 May 2014 on Consumer Rights, a Customer who is a consumer within the meaning of Art. 221 of the Civil Code may withdraw from the Sales Contract without giving any reason within 14 (fourteen) days from the date of receiving the Goods, or in the case of purchasing a Service – within 14 (fourteen) days from the date of concluding the Sales Contract, by sending an appropriate statement in writing to the address of the registered office of the Store Owner, i.e., DIAMOND S.C. Bożena Włodarczyk, Ilona Włodarczyk, ul. Powsińska 106, 02-903 Warsaw or via the e-mail address: studio@diamondpilates.pl.
In the event of the Customer’s withdrawal from the Contract via electronic mail, the Store Owner will immediately send a confirmation of receipt of the information about the withdrawal from the contract via electronic mail.
The right to withdraw from the Sales Contract by a Customer who is a consumer within the meaning of Art. 221 of the Civil Code is excluded in the case of:
the provision of Services commenced, with the consumer’s consent, before the expiry of the 14-day period referred to in section 1 above,
concerning audio and visual recordings and data stored on IT data carriers after the consumer has removed their original packaging,
services with properties specified by the consumer in the order placed by them or closely related to their person,
services which, by reason of their nature, cannot be returned or the subject of which is liable to deteriorate rapidly, and the delivery of press.
In the event of withdrawal from the Sales Contract, such a contract is considered null and void, and the parties are obliged to return what they mutually provided to each other based on it.
The Goods shall be returned in an unaltered state, unless the alteration was necessary within the limits of ordinary management. The return should take place immediately, no later than within 14 (fourteen) days from the day on which the Customer who is a consumer within the meaning of Art. 221 of the Civil Code withdrew from the Sales Contract. The returned Goods should be sent to the address:
DIAMOND S.C. Bożena Włodarczyk, Ilona Włodarczyk ul. Powsińska 106 02-903 Warsaw
The returned Goods should be packaged in a way that ensures no damage to the shipment during transport.
The Store Owner will refund the value of the Order along with the delivery costs immediately, but no later than within 14 (fourteen) days from the day on which the Customer who is a consumer within the meaning of Art. 221 of the Civil Code withdrew from the Sales Contract.
The refund of the Order value will be made in the same way the order was placed.
The Store Owner has the right to withhold the refund of the Order value along with the delivery costs until the Goods are received back or until proof of their return is provided, depending on which event occurs first.
The cost of returning the Goods to the Store Owner and its packaging shall be covered by the Customer.
XI OTHER RULES OF USING THE ONLINE STORE The Customer, when using the Store, is obliged in particular to:
not provide or transmit content prohibited by law, including in particular offensive or vulgar content, content inciting violence or other actions contrary to the law or good customs, or content that violates personal rights and other rights of third parties, use the Store in a manner consistent with its purpose and without disrupting its functioning, as well as in a manner that is not disruptive to other Customers of the Store, not use the Store to send or post unsolicited Commercial Information (spam) within the Store, use any content posted on the Store’s websites solely for their personal use, use the Store in accordance with the Terms and Conditions, applicable laws, and general rules of using the Internet (netiquette). XII PERSONAL DATA PROTECTION The Store Owner, as the personal data controller, undertakes to take all necessary technical and organizational measures appropriate to the level of threat in order to ensure the security of all data and content transmitted by the Customer in connection with their use of the Online Store.
Personal data of Customers are processed in accordance with the provisions of the Act of 29 August 1997 on the Protection of Personal Data. A Customer who has registered within the Store has the right to inspect their data, correct them, and request that their use be discontinued. Data can be viewed and modified after logging into the Store, within the individual account of the given Customer, or by contacting the Store Owner at the e-mail address: studio@diamondpilates.pl
Detailed rules regarding the processing of Customers’ personal data are contained in the Privacy Policy located on the Store’s website. XIII FINAL PROVISIONS Photos and all other materials (including texts, recordings, graphics, logotypes) posted on the Store’s website are the property of the Store Owner or have been used by them with the consent of their owners. Using them for commercial purposes without the Owner’s consent is illegal and prohibited in accordance with the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws 2006, No. 90, item 631).
Personal data are processed and secured in accordance with legal requirements regarding the rules of processing and securing data by .…………………………………………………………………………… including in accordance with and on the basis of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter GDPR).” The aforementioned “information for customers” can serve as the “Privacy Policy” referred to in section 3, as it defines the rules of data processing, legal bases, individuals’ rights, and all information required under the currently applicable legal status.
The resolution of any potential disputes between the Store Owner and a Customer who is not a consumer within the meaning of Art. 221 of the Civil Code shall be submitted to the court having jurisdiction over the registered office of the Store Owner.
In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply.
The Terms and Conditions enter into force on 1. 01. 2020.