DIAMOND PILATES STUDIO REGULATIONS

1. General Conditions

All Pilates classes participants from Diamond Pilates Studio state that they do not have any obstacles to do physical exercises and they attend classes on their own responsibility.
In case of any injuries, pregnancy and any serious physical problems one should inform the instructor about them.
It is forbidden to do exercises alone on the apparatus or with props without the instructor’s supervision.
During the classes we exercise barefoot or in socks.
Open group classes and mini groups last 50 minutes, individual and semi individual session last 55 minutes, classes for children 30 or 45 minutes, sessions for pregnant women 30 to 55 minutes.
Studio does not bear the responsibility for all clients’ personal belongings.

2. Payments

All payments in Diamond Pilates Studio should be paid by cash, bank transfer or card.
Return or exchange of services and products purchased in the Studio will not be accepted.
Single classes are prepaid and there are no discount for them.
Client is obligated to comply with validity of tickets and payment in time for tickets and other services.

The New Client should make a payment for the first training in Studio before or  after the session, but the same day.

Bank account number: ING Bank Śląski 11 1050 1025 1000 0022 8561 1279

Payment for the new ticket should be made till second training. If Client on the second training does not pay for whole ticket, then they should pay for used classes as single entrances.

3. New Clients

New Client is a person who first time trains in Diamond Pilates Studio.Before the first training in the Studio it’s necessary to fill the personal questionnaire, short questionnaire about health condition and sign the regulations.

4. Rules of ticket freezing

The ticket, when is valid, can be only frozen once in case of exceptional situations (like: holiday, illness), after the previous agreement. Freezing means that ticket is valid longer for the time of absence.
Lack of the information about ticket freezing causes loss of classes of the overdue ticket.
Tickets can be frozen three times during a year, for 9 weeks together.
It is possible to freeze ticket for longer than 9 weeks. After more than 9 weeks of freezing, Client’s status is reduced (Diamond Client goes to Regular) and tickets are counted once again.

5. Client’s Status

Diamond Pilates Studio has two types of Client’s Status: Regular Client and Diamond Client. Each New Client begins from Regular Client. Diamond status give the Client discounts for private sessions and group classes. Prices for classes are according to present price list for each status.
Clients will be inform about changing their status and discount connected with their new status.
Diamond Client is a Client who have bought and used: 10 tickets for 10 sessions or 15 mixed tickets (private or semi-private sessions).
For families (husband, wife, children), who attend to the Studio the tickets are added up on one account in order to specify client’s status.
All purchased tickets in Diamond Pilates Studio are personal. One personal ticket can be used by spouse, children, parents of person who buy a ticket.
If CLient did not attend classes for minimum 6 months, the Client’s status is reduced to Regular and tickets are added once again from the beginning.
If Client, who has Regular status does not attend classes for minimum 3 months, then their tickets to Diamond status are added once again from the beginning.

6. Group classes

Each New Client is obligated to attend first private session, which prepares to selected group classes, after that it is possible to join the group classes.
In case of lack of experience with Pilates equipment, it is necessary to take minimum three private sessions to join group classes on equipment.
Each Client who wants to take part in our group classes is asked to enrol earlier, in a weekly or monthly system, on the special list, which is at the reception desk.
Each Client who wants to take part in our group classes can book place by sending the message, e-mail, by phone or personally at the Studio’s reception.
Apart from Clients who have long term reservation of group classes, the priority to enrol for group classes have Clients who attend classes regularly and have valid tickets. Payment for single class does not guarantee place in the group.
Client can book place in group for a long time – long term booking. Reservation is confirmed by the Client’s signature. It is necessary to cancel classes before planned absence, otherwise the Client will be charged for their absence. Registration from long term booking should be made at the Studio’s reception.
Studio reserves the right to cancel the class when there is not required number of people (1 or 2 persons).
If the group class does not take place due to absence of their instructor or the Studio’s fault (when the Studio does not keep the rules of class cancelation), the Client receives one more class to the ticket. Client who paid for single class will keep it and can use it during 7 days from the payment.
You can cancel the booked class till 7.00 p.m. the day before (by phone, message, e-mail, personally), otherwise you will be charged for your absence and your next class will be automatically canceled.
Studio reserves the right to cancel group classes until 8.15 p.m. the day before (by phone, text message, e-mail).
Tickets are valid for 6 weeks from the date of first class from this ticket.
Ticket for 10 classes can be buy by Client who attends classes twice or more a week. Ticket for 5 classes can be buy by Client who attends at least once a week.

7. Mini groups

Mini group consists of minimum 3 and maximum 4 persons.
Each Client, who wants to attend this classes, is obligated to buy ticket for 5 or 10 trainings according to present price list.
You can cancel the booked class till 7.00 p.m. the day before (by phone, message, e-mail, personally). If you cancel class after 7.00 p.m. you will be charged for it.
Diamond Pilates Studio reserves the right to terminate mini group, in case of resignation of other participants.
Ticket for mini groups are valid for 5 weeks from the date of the first class from this ticket.
Unused classes are expired.

8. Private and semi-private sessions

Terms of private and semi-private sessions are established separately, directly with the instructor.
You can cancel the session till 7.00 p.m. the day before (by phone, message, e-mail, personally). If you cancel class after 7.00 p.m. you will be charged for it.
Diamond Pilates Studio reserves the right to cancel sessions until 8.15 p.m.  the day before (by phone, text message, e-mail).
If the private or semi-private session does not take place due to absence of the instructor or the Studio’s fault (when the Studio does not keep the rules of session cancelation), the Client will not lose the session and additionally, the Client receives one more session to the ticket. Client who paid for single class will keep it and can use it during 7 days from the payment.
Tickets are valid for 6 weeks from the date of first class from this ticket.
Ticket for 10 classes can be bought by a Client who attends classes twice or more a week. Ticket for 5 classes can be bought by a Client who attends classes at least once a week.

9. Final Conditions

The Client has the right and duty to get to know the complete regulations of Diamond Pilates Studio and Client undertakes to keep the rules.
If there is a contentious issue between the Client and the Studio, this regulation decides how to solve it.
Diamond Pilates Studio undertakes to inform about any changes and updates of the regulations.
The regulations are available at the Studio’s reception.
These regulations is in effect from 1. 09. 2013 till their possible update or change.